FAQ

We know investing in your skin is a big decision, so we’ve put together answers to the questions we get asked most. From how the Leopard Luxe™ Mask works to safety, results, shipping and support — you’ll find everything you need to feel confident and informed. And if you ever need a little extra help, our friendly team is always just a message away.



PRODUCT

What is the Leopard Luxe™ LED Light Therapy Mask?

It’s a premium, flexible silicone LED mask designed to brighten, smooth, calm and strengthen your skin using clinically supported wavelengths of light. It brings the same kind of results you’d expect from a professional clinic, but in a simple at-home ritual.

What makes this mask different?

The Leopard Luxe™ Mask is the world’s first luxury animal-print LED mask. It uses 114 medical-grade LEDs, flexible silicone for deeper absorption and multiple targeted light modes. There’s nothing else like it on the market — in both design and performance.

Is it safe to use?

Yes. LED therapy is non-invasive, painless and safe for all skin types. Our LEDs use FDA-approved wavelengths.

What do the different LED lights do?

Red light supports collagen production, softens fine lines, boosts radiance and improves overall skin texture.

Blue light targets acne-causing bacteria and helps reduce breakouts and congestion.

Near-infrared light works deeper in the skin to calm inflammation, reduce redness and support healing.

Pink light blends red and blue wavelengths to brighten the complexion and promote overall skin wellness.

Are the wavelengths backed by science?

Yes. LED therapy has been widely researched and shown to support collagen, reduce inflammation and improve acne.

Will it fit my face shape?

Yes. The design adapts to different face shapes, and the adjustable strap keeps it secure and hands-free.

How do I clean the mask?

Wipe it gently with a soft cloth after each use. Avoid harsh chemicals or submerging it in water.

Is there a wireless controller?

Yes — the mask is cordless and includes a handheld controller for easy, stress-free sessions.

How often should I use it?

We recommend 3–5 times per week for 10 minutes per session. Consistency is where the magic happens.

When will I see results?

Most people notice a healthier glow and calmer skin within 2–4 weeks, with bigger improvements in fine lines, tone, texture and clarity after 6–8 weeks.

Can I use skincare with it?

Use the mask on clean, dry skin. After your session, continue with your normal routine (serums, moisturiser, oils etc).

What is the mask’s irradiance level?

The Leopard Luxe LED Mask delivers an irradiance level of 39 mW per cm², which sits comfortably within the clinically effective range for at home LED light therapy. This level provides enough energy to stimulate collagen, calm inflammation and support brighter, healthier skin without creating heat or discomfort.

Can I use LED light therapy before or after microneedling or peels?

LED therapy can support healing, but for safety, wait 48–72 hours after professional treatments unless your clinician advises otherwise.

SAFETY

Is the mask safe for sensitive skin?

Yes, LED therapy is gentle and non-invasive, but if your skin is highly reactive, start slowly. If you experience irritation or discomfort, stop using the mask and speak to a skincare or healthcare professional.

Can I use the mask if I’m pregnant or breastfeeding?

LED therapy is generally considered safe, but because research is limited, we always recommend checking with your healthcare provider before using the device.

Can I use the mask if I take medication that causes photosensitivity?

If you’re taking medication that increases sensitivity to light (for example, certain antibiotics, acne medications or herbal supplements), please speak to your doctor before using any LED device.

Are there any medical conditions where I should avoid using the mask?

Avoid use if you have epilepsy or a history of seizures, active skin infections, open wounds, severe dermatitis or any condition that reacts poorly to light. If unsure, check with a healthcare professional first.

Can I use the mask after cosmetic treatments?

Please wait at least 48–72 hours after professional treatments like microneedling, chemical peels, injectables or laser therapies. Always follow your practitioner’s advice if you’re unsure.

Can I use the mask with makeup on?

No. Always use it on clean, dry skin so the light can penetrate properly.

Is the mask okay for rosacea or eczema?

Red and near-infrared light may help calm inflammation, but results vary. Always patch test if your skin is highly reactive.

Can I use the mask with prescription skincare?

Yes, but use LED therapy before applying prescription creams or retinoids.

Is it normal to feel warm under the mask?

A very slight warmth is normal due to the lights, but the mask should never feel hot or uncomfortable.

Can LED therapy help with scars?

Red and near-infrared light can support healing and improve the appearance of new scars. Older, deeper scars may take longer.

Can I use it during pregnancy or breastfeeding?

Please check with your healthcare provider, as recommendations vary person to person.

Can children use the mask?

No. The mask is designed for adult use only.

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ORDERS + SHIPPING

How long does shipping take?

Orders are processed quickly and shipped with tracked, express delivery. Shipping times vary by location and will be shown at checkout.

RETURNS + GUARANTEES

Is there a money-back guarantee?

Yes. You have 30 days from delivery to try your mask risk-free. If you're not loving your results, we’ll support you with a return.

Is there a warranty?

The Leopard Luxe™ Mask comes with a 12-month warranty for any manufacturing or device faults.

How do I start a return?

Just email us at hello@auraglowwellness.com and our team will guide you through the process.