Terms of service

Terms of Service
Last Updated: January 2025

Welcome to Aura Glow Wellness! We’re delighted to have you here. Please take a moment to read through our Terms of Service as they outline important information about your rights and responsibilities when using our website and services. By accessing or using our website, products, or services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Terms

1.1 These Terms of Service govern your use of Aura Glow Wellness' website, products, and services.
1.2 We reserve the right to update or modify these terms at any time. Changes will take effect immediately upon posting, and continued use of our services constitutes acceptance of the revised terms.
1.3 Our products and services are intended for individuals 18 years or older. By using our services, you confirm that you meet this requirement.

2. Products & Services

2.1 Aura Glow Wellness provides wellness products, services, and digital content for personal use only. Unauthorized resale, reproduction, or distribution is strictly prohibited.
2.2 We make every effort to ensure product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is free from errors.
2.3 We reserve the right to modify or discontinue any product or service without prior notice.

3. Orders & Payments

3.1 By placing an order with Aura Glow Wellness, you agree to provide accurate, current, and complete information.
3.2 Prices are listed in AUD and are subject to change without notice.
3.3 Payments must be made in full at the time of purchase. We accept most payment methods such as Paypal, Mastercard and the others listed during checkout.
3.4 We reserve the right to refuse or cancel orders if fraudulent activity, incorrect pricing, or other issues are detected.

4. Shipping & Delivery

4.1 We aim to process and ship orders as quickly as possible. Shipping timeframes are estimates and may vary due to factors beyond our control.
4.2 International shipping can take 5-15 business days depending on location and customs processes.
4.3 Once your order has been processed and leaves our warehouse, most deliveries typically arrive within 5 business days. However, in some cases, shipping may take up to 15 business days, depending on your location, courier delays, or other external factors.

While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by third-party couriers, customs clearance processes, extreme weather conditions, or other unforeseen circumstances. If your order is taking longer than expected, we recommend checking your tracking information for updates or reaching out to the courier directly.

For urgent orders or time-sensitive deliveries, please consider expedited shipping options where available. If you have any concerns about your shipment, feel free to contact our customer support team, and we’ll be happy to assist.

4.4 Customers are responsible for providing accurate shipping information. Incorrect details may result in delays or lost packages at the customer's expense.

5. Returns & Refunds

5.1 We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
5.2 Products must be returned in unused, original condition with all packaging intact.
5.3 Refunds will be issued once the returned item has been received and inspected. Shipping costs are non-refundable unless the return is due to our error.
5.4 Digital products and personalized items are non-refundable unless faulty.

6. User Conduct

6.1 By using our website and services, you agree not to:

  • Engage in fraudulent, abusive, or unlawful activity.

  • Interfere with the operation of our website or services.

  • Attempt to access unauthorized areas of our website.
    6.2 Violation of these terms may result in termination of your access to our services.

7. Intellectual Property

7.1 All content, including text, images, logos, and designs on our website, is the intellectual property of Aura Glow Wellness and is protected by copyright and trademark laws.
7.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Disclaimer & Limitation of Liability

8.1 Our products and services are provided "as is" without warranties of any kind, either express or implied.
8.2 We are not responsible for any adverse reactions or effects caused by the use of our wellness products. Always consult a professional if you have concerns about using our products.
8.3 In no event shall Aura Glow Wellness be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or products.

9. Privacy Policy

9.1 Your privacy is important to us. We collect, use, and protect your information in accordance with our Privacy Policy. By using our website and services, you consent to our data practices.

10. Contact Information

If you have any questions about these Terms of Service, please feel free to reach out:
📧 Email: support@auraglowwellness.com

Thank you for choosing Aura Glow Wellness – we’re honored to be a part of your wellness journey! ✨