Refund policy

 

These policies ensure transparency and clarity in our operations, protecting both our customers and our business. Below is a detailed, legally sound version of our Terms & Conditions, Privacy Policy, and Refund Policy based on industry best practices.

TERMS & CONDITIONS

1. Introduction

Welcome to Aura Glow Wellness ("Company," "we," "our," or "us"). These Terms & Conditions govern your use of our website (www.auraglowwellness.com) and your purchase of products from us. By accessing our website and/or purchasing our products, you agree to be bound by these terms. If you do not agree, please do not use our website.

Company Name: Aura Glow Wellness
Website: www.auraglowwellness.com
Contact Email: support@auraglowwellness.com

2. Use of Website

  • You must be at least 18 years old to use this website and make purchases.
  • You agree not to misuse our website, engage in fraudulent activities, or violate applicable laws.
  • Any unauthorized copying, reproduction, or resale of our content, products, or branding is strictly prohibited.

3. Orders & Payments

3.1 Order Acceptance & Processing

  • All orders placed on our website are subject to acceptance. We reserve the right to reject or cancel any order for any reason, including:
    • Suspected fraudulent activity
    • Incorrect pricing or product descriptions
    • Inventory shortages
  • Orders are typically processed within 48 hours (excluding weekends and holidays).

3.2 Payment Methods

We accept the following payment methods:
✅ Credit/Debit Cards (Visa, MasterCard, AMEX)
✅ PayPal
✅ AfterPay & Buy Now, Pay Later options (if available)

  • Payments must be cleared in full before shipping.
  • Any chargebacks, disputes, or unauthorized transactions will result in immediate order cancellation and possible legal action.

4. Pricing & Promotions

  • All prices are listed in AUD (Australian Dollars) unless otherwise stated.
  • Prices are subject to change without notice.
  • Discounts, promo codes, and special offers cannot be combined unless explicitly stated.

5. Shipping & Delivery

5.1 Shipping Timeframes

  • Standard Shipping: 3-15 business days

  • Once your order has been processed and leaves our warehouse, most deliveries typically arrive within 5 business days. However, in some cases, shipping may take up to 15 business days, depending on your location, courier delays, or other external factors.

    While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by third-party couriers, customs clearance processes, extreme weather conditions, or other unforeseen circumstances. If your order is taking longer than expected, we recommend checking your tracking information for updates or reaching out to the courier directly.

    For urgent orders or time-sensitive deliveries, please consider expedited shipping options where available. If you have any concerns about your shipment, feel free to contact our customer support team, and we’ll be happy to assist.

5.2 Shipping Fees & Customs Duties

  • Shipping fees vary based on location and are calculated at checkout.
  • International orders may be subject to customs duties, taxes, or import fees, which the customer must pay.

6. Returns, Refunds & Warranty

  • 7-Day Satisfaction Guarantee

    We want our customers to feel confident in their purchase, which is why we offer a 7-day satisfaction guarantee. If a customer is not completely happy with their product, we provide the following options:

    1. Store Credit Option

    • Customers can request a store credit for the full value of the item.

    • The item must be unused, undamaged, and in its original packaging to qualify.

      • Once we receive and inspect the return, we will process the refund to the original payment method.

    2. Full Refund Option

    • Customers who prefer a full refund must return the item to our supplier at their own expense.

    • The product must be unused, undamaged, and in its original packaging to be eligible.

    • Once we receive and inspect the return, we will process the refund to the original payment method.

    3. How to Request a Return or Credit

    • Customers must contact our support team within 7 days of receiving their order.

    • We will review the request and provide return instructions if applicable.

    • Refunds or store credit will be issued once we verify that the product meets our return conditions.

    4. Restrictions & Exclusions

    To maintain fairness, the satisfaction guarantee does not apply to:

    • Used or opened items—the product must be in its original condition.

    • Final sale items or personalized/custom orders.

    • Repeat requests from the same customer. We reserve the right to limit approvals if we suspect abuse of the policy.

    • Shipping fees, which are non-refundable.

  • 12-month limited warranty for manufacturing defects.
  • Customers must follow the return process outlined in our Refund Policy (see below).

7. Intellectual Property

  • All content, images, and branding on our website are owned by Aura Glow Wellness.
  • Unauthorized reproduction, copying, or resale is strictly prohibited.

8. Disclaimer & Limitation of Liability

  • Our products are not medical devices and are not intended to diagnose, treat, or cure any disease.
  • Customers should consult their healthcare provider before use, especially if they have pre-existing conditions.
  • We are not liable for any adverse reactions, misuse, or failure to follow usage instructions.

9. Governing Law

These terms are governed by the laws of Australia, and any disputes will be resolved in Australian courts.