Privacy policy

1. Introduction

Aura Glow Wellness is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

2. Information We Collect

We may collect the following types of personal data:

  • Personal Information: Name, email, phone number, shipping/billing address
  • Payment Details: Securely processed via third-party payment providers (we do not store card details)
  • Browsing Data: IP address, browser type, referral source, time spent on pages (via cookies & analytics)

3. How We Use Your Information

We collect data to:

  • Process orders and manage deliveries
  • Improve website functionality and user experience
  • Send promotional emails, SMS marketing, and special offers (only if consented)
  • Prevent fraud and ensure security

4. Data Security & Protection

  • We use SSL encryption and industry-standard security measures to protect your information.
  • We do not sell or share your data with third-party advertisers.
  • Payment information is processed through secure, PCI-compliant providers (PayPal, Stripe, etc.).

5. Your Rights

  • You may request access, updates, or deletion of your personal data at any time.
  • You can opt out of marketing emails and SMS at any time.

For privacy concerns, contact us at support@auraglowwellness.com.

REFUND & RETURN POLICY

1. 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, we offer a 7-day refund policy, subject to the conditions below.

1.1 Refund Eligibility

✅ Product must be unused, in original packaging, and in resellable condition.
✅ You must submit a refund request within 7 days of delivery.
✅ Proof of purchase (order number & email) is required.

1.2 Non-Refundable Items

❌ Used, opened, or damaged products (unless defective).
❌ Sale items, clearance products, and gift cards.
❌ Shipping costs (non-refundable).

2. Warranty Policy (12 Months)

We provide a 12-month manufacturer’s warranty covering:
✅ Factory defects
✅ Technical malfunctions (not caused by user damage)

The warranty does NOT cover:
❌ Accidental damage, misuse, or wear & tear.
❌ Unauthorized modifications or repairs.

3. Return & Refund Process

3.1 How to Request a Refund

1️⃣ Email support@auraglowwellness.com with your order number and reason for return.
2️⃣ We will provide a return shipping address (customer covers return shipping costs).
3️⃣ Once received and inspected, we process refunds within 7 business days.

3.2 Exchange Policy

We only replace items if they are defective or damaged upon arrival.

4. Late or Missing Refunds

  • If your refund hasn’t appeared after 10 business days, check with your bank.
  • Contact us at support@auraglowwellness.com for further assistance.